User Agreement

1. General Provisions

1.1. The website https://ancientick.com provides the User with access to purchase auxiliary software (hereinafter — "Software") for popular games, as well as services for installation, configuration and launch of this software.

1.2. The Administration is not responsible for how the User uses the purchased Software. All responsibility for the consequences of its use lies solely with the User.

1.3. Software and services are provided "as is" (AS IS), without warranties of uninterrupted operation, compatibility with specific systems or error-free operation, except for the cases set out in Section 4.

2. Terms of Use and Limitations

2.1. The User agrees to use the website and purchased products exclusively for personal purposes and not to transfer them to third parties.

2.2. It is prohibited to distribute, copy, decompile, modify or use the Software for commercial purposes without written permission from the Administration.

2.3. Any attempts to violate protection, hack or modify products lead to immediate termination of service without refund.

2.4. The activation key is for personal use. Transferring or reselling the key to third parties results in its deactivation without refund.

2.5. A purchased key cannot be exchanged for another product.

2.6. Loader bans are issued for violations, including the use of third-party software that analyzes game process data, a forced payment refund (chargeback), and receiving a free media key without providing the promised media content.

3. Disclaimer

3.1. Any functions, as well as all software, may stop working at any time without prior notice.

3.2. In case of anti-cheat detection of the Software, a game account ban or termination of Software support, no refund is made.

3.3. The Administration is not responsible for possible bans, sanctions, loss of game accounts or other damage caused by the use of the Software.

3.4. The "Undetected" status means there are no detections at the moment and does not guarantee full protection against bans.

4. Refunds and Compensation

4.1. A refund is made if the Software is technically incompatible with the User's computer for a reason on the Administration's side, the User has followed all recommendations and instructions of the support team, and the problem could not be resolved.

4.2. A malfunction of the User's operating system is not technical incompatibility: damaged or missing system files, custom Windows builds, software that interferes with system files. In such cases the User must reinstall Windows.

4.3. No refund is made if:

• the User's system does not meet the stated requirements;
• the Software was detected by an anti-cheat or the game account was banned;
• the program has suspended operation for a certain or indefinite period for any reason (Update, Frozen, Detected statuses);
• the User purchased the wrong product or selected the wrong version;
• the User received a loader ban.

4.4. In case of a payment dispute through a bank or payment system (chargeback) or any other form of forced refund, the money is not refunded and the key is not compensated.

4.5. Refunds are made to the payment details used for the purchase, or through the refund system of the payment service (Oplata.info).

4.6. In case of problems with launch or configuration, the Administration provides assistance through remote connection. If the User refuses remote assistance, no refund is made.

4.7. Subscription time compensation:

• activating a key while the product is in "Update" status is not a reason for compensation;
• for launch problems, time is compensated only if the User applies no later than 3 (three) days from the subscription end date; this does not apply to launch problems caused by the Administration;
• when Windows is reinstalled, compensation is no more than 6 (six) hours, regardless of the actual reinstall time;
• a loader ban is not a reason for compensation.

4.8. In all other cases, compensation is provided solely at the discretion of the Administration.

4.9. Payment and refund procedures are also described on the Payment & Refunds page.

5. Procedure for Appeals and Complaint Review

5.1. All questions related to purchases, use of software, as well as claims or complaints should be sent to the email: [email protected].

5.2. Complaints are considered individually, within 7 (seven) business days.

5.3. The Administration reserves the right to refuse a refund or compensation if the terms of this Agreement are violated.

6. Agreement Changes

6.1. The Administration has the right to change or supplement this Agreement at any time without prior notice to the User.

6.2. The new version of the Agreement comes into force from the moment of its publication on the website https://ancientick.com.

7. Final Provisions

7.1. Using the website and purchasing software means the User's full agreement with all provisions of this Agreement.

7.2. In case of disagreement with any of the provisions, the User is obliged to stop using the website and refuse to purchase products.

7.3. This Agreement is an official document and governs the interaction between the User and the Administration of the website https://ancientick.com.